Support that actually answers.
Free phone and chat support included with every Ayla plan — always. No support plans, no hold music, no paid training days.
What dental software support usually looks like.
You pay extra for support
It has been reported that Dentrix and Eaglesoft charge separately for support plans — with many vendors charging $100-300/month just to have someone to call when something breaks.
Sources: Planet DDS, Dental Stack IO
Long wait times
Multiple reviewers on Capterra and Software Advice have reported long support hold times — with some users waiting 20+ minutes before reaching an agent.
Sources: Capterra, Software Advice
Support that doesn't know dentistry
It has been reported by users on review platforms that support agents at legacy PMS vendors often lack dental workflow knowledge — requiring practices to explain the same clinical context multiple times.
Sources: Capterra, Capterra (Eaglesoft)
Support the way it should be.
Free
Phone support
Call us anytime. Real people who understand dental workflows answer. No ticket numbers. No callback windows. Just answers.
Included in: Core + Complete
Free
Chat support
Chat with our team directly from within Ayla. Get answers while you're working — no switching apps, no hold music.
Included in: Core + Complete
Free
Training & onboarding
Free onboarding for all new practices. We train your entire team — front desk, clinical, and management — at no extra cost.
Included in: Core + Complete
How support compares.
| Feature | Ayla | Dentrix | Curve | Eaglesoft |
|---|---|---|---|---|
| Phone support included | Paid plan | Paid plan | ||
| Chat support | ||||
| Support plan required | Never | Required | Required | |
| Onboarding included | $1,500+ | $2,500+ | ||
| Training included | Paid | Paid | ||
| Support cost/month | $0 | $100-300 | $0 | $100+ |
Ayla support is free. Forever. No exceptions.
Support plan information based on publicly available product listings and user reviews. Dentrix and Eaglesoft support plan costs confirmed via Planet DDS dental software cost guide and dentalstack.io review. Curve Dental support confirmed as included via published product information. Verify current support terms directly with each vendor.
What you get when support is free.
When support is included in your subscription, the dynamic changes. We succeed when you succeed. Our support team is incentivized to solve your problem completely — not to get you off the phone so they can hit a ticket quota.
- Real people — not AI chatbots
- Support staff trained in dental workflows and terminology
- Problems solved completely — not passed between departments
- Free training for new staff members
- No support tier limits — same support on Core and Complete
- Available by phone and chat
Ayla Support
Real support from people who understand dentistry
Competitor pricing estimates are based on publicly available information and industry research. Prices vary by practice size, contract terms, and features selected. Verify current pricing directly with each vendor before making a purchasing decision.
Ready to see Ayla in action?
Book a personalized demo and see how Ayla can transform your practice.